MAMALAB Return & Refund Policy
At MAMALAB, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we offer a straightforward 30‑day return and exchange program. This policy applies to all products purchased directly from our website or through authorized MAMALAB channels. Please read the following details carefully to ensure a smooth experience.
Eligibility and Timeframe
You may return any unused, unopened item in its original packaging within 30 calendar days from the date of delivery. Items must be in the same condition you received them, with all tags and accessories intact. We do not charge any restocking fee, so you will receive a full refund for the product price. Shipping costs are non‑refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
How to Initiate a Return or Exchange
To begin a return or exchange, please contact our Customer Service team via email at [email protected] or by phone at (212) 555‑0199. Provide your order number, the item(s) you wish to return, and the reason for the return. We will issue a prepaid return shipping label and provide step‑by‑step instructions. After you ship the item, please use the tracking number provided to us so we can monitor its progress.
Refund Processing
Once we receive your returned item and verify that it meets the eligibility requirements, we will process your refund within 10 business days. Refunds are issued to the original payment method used during purchase. Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account. We will send you a confirmation email once the refund has been initiated.
Exchanges
If you prefer to exchange an item instead of receiving a refund, we offer free exchanges within the same 30‑day window. Simply indicate your desired replacement item during the return request. We will ship the replacement item at no additional cost once we receive the original item. If the exchange item is priced differently, we will adjust the difference accordingly.
Non‑Returnable Items
For hygiene and safety reasons, certain product categories may not be eligible for return, such as opened personal care or consumable items. Please check the product description or contact us before purchasing if you are unsure. However, if any item arrives damaged or defective, we will gladly replace it or issue a full refund regardless of category.
Customer Support
Our dedicated support team is available to assist you with any questions or concerns. You can reach us at:
Email: [email protected]
Phone: (212) 555‑0199
Mailing Address:
MAMALAB Returns Department
350 Fifth Avenue, Suite 1200
New York, NY 10001
We reserve the right to update this policy at any time. Changes will be posted on this page, and we encourage you to review it periodically. Thank you for shopping with MAMALAB – your satisfaction is our priority.